Position Detail

1150860

South Bay Consulting Services is seeking a

Customer Service AV/Video Tech Support (5430)

Location:
Richmond VA
VA
Contract duration:
5 years experience
Requirements:
Rate:
25.51-31.89
USD/hr (DOE)
We are only working on W2 and 1099 opportunities.
We consider working 1099 opportunities (direct to employee).
No C2C or C2H, no visa sponsorship.
Job Description:

*local candidates strongly preferred
*ONLY in-person interviews will be conducted, NO Skype, NO exceptions
*please do not submit candidates who were submitted to any previous VDOT AV/Video reqs. We need NEW candidates ONLY.



IT Support Technician to provide Audio Visual (AV), Video Teleconferencing (VTC), and end user support services

DUTIES AND RESPONSIBILITIES:
• Provides technical support for VTC conference call monitoring, performance reports, troubleshooting of AV/VTC issues and audio/video conferencing related issues
• Install and configure VTC codec equipment and support of desktop or room based VTC suites
• Upgrade current software and hardware already in operation
• Works directly with customers to assist in setup/break down and operation of electronic presentations via audio/video conference equipment
• Works directly with customers to assist in managing and fixing desktop, laptop, tablet, and mobile devices as they relate to AV/VTC functions
• Schedule, setup, monitor point-to-point, multi-point, dry run, and ad-hoc audio/video conference
• Performs video camera and audio recordings
• Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences as video production team
• Sets up and operates audio system for live events and ceremonies, and assist video production requirement
• Train techs and end users to operate AV/VTC equipment
• Conducts site surveys to establish AV/VTC equipment customer requirements
• Must be able to lift and/or carry no more than 50 pounds of AV/VTC equipment
• Job requires some travel and overnight stays
• Perform administrative tasks such as inventory tracking, checklists, forms, and meeting binders
REQUIRED EXPERIENCE:
• At least three years current experience
REQUIRED SKILLS:
• Windows 7/10, Microsoft Office, Project, Visio, SharePoint, Gmail MAC & PC Audio/video editing software
CERTIFICATIONS DESIRED:
• Crestron, Cisco/Tandberg, Polycom, Microsoft

Job Qualifications:

Install and configure VTC codec equipment and support of desktop or room based VTC suites
Required 3 Years

Windows 7/10, Microsoft Office, Project, Visio, SharePoint, Gmail, MAC & PC Audio/video editing software
Required 3 Years

High Level of Customer Service
Required 5 Years

NAVIGATION
SERVICES
GOVERNMNENT

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